Frequently Asked Questions:
1) I already registered for 1st and/or 2nd session food days, how do I log on?
- Simply go to Sherwood’s PTO website @ www.sherwoodpto.com and follow the instructions at the top of the page. If you already registered for 1st session you are an existing user. Scroll down to the “Existing User” login at the bottom of the page. Your login is your email address.
2) I forgot my password, how do I log in?
- Follow the instructions at the bottom of the login screen and the system will email you your password. If you are still having problems simply select CONTACT at the top menu bar and send your help request to the admin. Please do not create a new account.
3) If I already registered for 1st and/or 2nd session food days will I be charged a $20 PTO membership fee again?
- No. The system recognizes existing users and will not charge you again for a PTO membership fee if you paid to join the PTO 1st or 2nd session.
4) I did not register for 1st or 2nd session food days. Can I register for 3rd session food days?
- Yes! Simply go to Sherwood’s PTO website @ www.sherwoodpto.com and follow the Signup New User login instructions. Be certain to enter in your family’s contact information and all of the information for your children as well. Instructions on each page will walk you through the process of ordering food days. Please note that in order to register for food days you must join the Sherwood PTO and your family’s account will be charged the $20 PTO membership fee. If you are experiencing difficulty at any time you can select CONTACT from the top menu bar and email your questions or problems to the system admin.
5) I don’t remember what I ordered or if I paid, how can I check my order & payment status?
- At anytime, whether the site is open or closed you can log on to Sherwood’s PTO website @ www.sherwoodpto.com, and view your family’s account. Upon successful login you will be brought to the Food & Other Orders page. At the bottom of the page is a menu of buttons and descriptions of what each button does: “View Orders”, “Orders & Payments”, “Family Information – Review & Edit”, and “Manage Student Information”.
6) Once registration is closed, why can’t families make changes to their order?
- Managing the orders for over 200 families and coordinating efforts with seven different vendors each week is a process that takes considerable management. In order for the vendors to fill our large orders accurately and timely they require our school’s orders in advance. To simplify the process for the vendors and the volunteers all of the ordering reports are pulled from the system and distributed to the vendors and the volunteers weeks in advance. To change any one child’s order for any one day or for multiple children for multiple days compromises the accuracy and timeliness for the entire school’s order and would require a staff to manage. We simply do not have the volunteers in place to dedicate the kind of time required to accommodate these types of changes. However, in order to be as flexible as possible we do offer three ordering sessions so that each family has three changes to order food days through out the school year.